Retention
The first visit that never becomes a second. Regulars who quietly come less often. Every text comes from your spa's name and number, not one injector's phone.
37%of first rebooks get cancelled. After two rebooks it's 4%.Source: Zenoti 2026 Benchmark, medspa edition
What I do about it
- Rebook timing for each treatment
- A reactivation campaign every month
- A review ask to every patient

